This page contains important information regarding your rights when you need your vehicle repaired as well as things to consider in choosing who will do your repairs. This page also has information regarding what to do if you are ever in an accident.
Please also see the "Know Your Rights" page for additional valuable information concerning your legal rights.
Print this page and put it in your vehicle with your Insurance Company's ID Card so you will have it as a handy reference...just in case.
10 Things To Know Before Having Your Car Repaired
• NY State Law says that you, the customer, have the "right" to choose any repair shop you want - you have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop - it is your choice!
• Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it professionally repaired.
• Never drive a car that could be unsafe because of damages.
• Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.
• There is no law requiring you to obtain more than one estimate or appraisal.
• Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, please ask us.
• Choose a shop that has unibody repair equipment and certified technicians.
• Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
• Ask if the shop offers a repair warranty.
• Let us help you negotiate your claim with the insurance company.
In Case Of An Accident...
Accidents can be confusing. Your Insurance Company's ID card provides information on the back of the card (which should always be in your vehicle) on what to do in case of an accident. Here are some additional tips to aid in your safety and as well as your legal protection.
Never 'Make a Deal' for damages.
Never leave the scene of even a MINOR accident.
Never accept an offer of cash, check or private settlement.
Never disavow injury to you or your passengers.
Never offer to pay ANYTHING even if you think you are at fault.
Never administer first aid unless you are LICENSED to do so.
Always (when conditions permit) move to the shoulder of the road or other 'safe area' to prevent further damage.
Always ask someone to summon police and seek medical assistance....repeat every 5 minutes until they arrive.
Always remember the 3C's: Remain Calm, Courteous, and Consistent in your version of the accident.
Always obtain complete information from those involved.
Always obtain the names of witnesses including addresses and phone numbers.
Always notify the owner of the car you are driving as soon as possible if you are not the owner.